"[A] computer system failure caused by a software coding error (italics added) significantly delayed production and delivery of Monday's print edition,"the publisher tells readers. This is standard blame-taking. Nothing personal, you know.
"The source of the problem has been identified," never mind by whom. This is Modern Times in the Charley Chaplin mode. They (editorial, monarchic "we") "sincerely apologize . . . and are committed to improving safeguards. . . . We thank you . .. for your commitment" to Chi Trib.
That's really nice, especially the sincerely part.
Meanwhile, the story is covered, and not impersonally, by newsgatherer professionals, and computer expert James Coates puts it in technological perspective in "A story we never thought we'd print," which is a good way to put it and with the news story shows us how good journalistic writing differs from the corporate variety. Coates even mentions people in the first sentence:
"Nothing built by humans can go wrong in as many ways or with as nasty an outcome as a computer system."In fact, his whole account is a tale of derring-do, including hour-by-hour retelling. Maybe it will enter the lore.